UK2 Server latency issues

[DANCERADIOUK]

Hi Guys,

There is a problem with the uk2 server which is suffering from some latency issues. I noticed these start on Thursday of last week (22nd) and continue on to Friday 23rd. Although our stream hasn't been dropping since then, pinging the server shows that it clearly has an issue compared to every other UK based server. I've tested this with Virgin Media and also a BT line, both give the same results, so it's not my end. See below for the trace routes and pings. I did email about this on Friday too, but no reply as yet.


D:\Users\User>ping uk2.internet-radio.com

Pinging uk2.internet-radio.com [80.85.84.114] with 32 bytes of data:
Reply from 80.85.84.114: bytes=32 time=146ms TTL=53
Reply from 80.85.84.114: bytes=32 time=42ms TTL=53
Reply from 80.85.84.114: bytes=32 time=22ms TTL=53
Reply from 80.85.84.114: bytes=32 time=90ms TTL=53

Ping statistics for 80.85.84.114:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 146ms, Average = 75ms

D:\Users\User>tracert uk2.internet-radio.com

Tracing route to uk2.internet-radio.com [80.85.84.114]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms bthub [192.168.1.254]
2 * * * Request timed out.
3 * 16 ms 16 ms 31.55.185.177
4 16 ms 16 ms 17 ms 31.55.185.176
5 17 ms 17 ms 17 ms core2-hu0-15-0-7.colindale.ukcore.bt.net [213.121.192.34]
6 17 ms 17 ms 17 ms core4-hu0-1-0-1.faraday.ukcore.bt.net [195.99.127.50]
7 18 ms 17 ms 16 ms 213.137.183.96
8 18 ms 18 ms 18 ms 82.112.115.185
9 18 ms 18 ms 19 ms ae-0.r24.londen12.uk.bb.gin.ntt.net [129.250.4.140]
10 17 ms 17 ms 17 ms ae-21.r00.londen10.uk.bb.gin.ntt.net [129.250.4.24]
11 19 ms 18 ms 18 ms 192.80.16.10
12 18 ms 18 ms 18 ms 109.74.207.15
13 125 ms 115 ms 143 ms uk2.internet-radio.com [80.85.84.114]

Trace complete.


Ping to other uk based servers

D:\Users\User>ping uk3.internet-radio.com

Pinging uk3.internet-radio.com [109.74.196.76] with 32 bytes of data:
Reply from 109.74.196.76: bytes=32 time=17ms TTL=54
Reply from 109.74.196.76: bytes=32 time=17ms TTL=54
Reply from 109.74.196.76: bytes=32 time=17ms TTL=54
Reply from 109.74.196.76: bytes=32 time=18ms TTL=54

Ping statistics for 109.74.196.76:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 18ms, Average = 17ms

D:\Users\User>ping uk4.internet-radio.com

Pinging uk4.internet-radio.com [88.80.189.23] with 32 bytes of data:
Reply from 88.80.189.23: bytes=32 time=17ms TTL=54
Reply from 88.80.189.23: bytes=32 time=18ms TTL=54
Reply from 88.80.189.23: bytes=32 time=17ms TTL=54
Reply from 88.80.189.23: bytes=32 time=17ms TTL=54

Ping statistics for 88.80.189.23:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 18ms, Average = 17ms

Trace Route to uk3 for reference

D:\Users\User>tracert uk3.internet-radio.com

Tracing route to uk3.internet-radio.com [109.74.196.76]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms bthub [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 22 ms 17 ms 17 ms 31.55.185.184
5 17 ms 17 ms 17 ms core2-hu0-6-0-8.colindale.ukcore.bt.net [213.121.192.28]
6 17 ms 18 ms 17 ms 109.159.252.138
7 17 ms 17 ms 17 ms 213.137.183.102
8 18 ms 18 ms 18 ms 82.112.115.185
9 18 ms 19 ms 18 ms ae-0.r24.londen12.uk.bb.gin.ntt.net [129.250.4.140]
10 17 ms 17 ms 17 ms ae-21.r00.londen10.uk.bb.gin.ntt.net [129.250.4.24]
11 18 ms 18 ms 20 ms 192.80.16.10
12 18 ms 18 ms 18 ms 109.74.207.11
13 17 ms 17 ms 18 ms uk3.internet-radio.com [109.74.196.76]

Trace complete.


Cheers
Jez

 

[Support]

Hi Jez,

Yes to be honest we are aware that uk2 has not been working all that great recently. We are going to raise the issue with our network provider.

All we can offer you for now is to migrate your accounts to our uk7 server instead. We can do the migration so that all of the settings and playlists remain as they are, but the hostname and port numbers will have to change. It might be a good idea that you perhaps have one of your accounts on uk6 and another on uk7.

We have replied to your email, so please reply to that and let us know your thoughts on this. Thank you.

 

[DANCERADIOUK]

Hi Guys,

Thanks for the feedback and i've replied to your email.

Cheers
Jez

 

[Support]

Thanks Jez, we've just replied back.